CrocoReel policy centre

Responsible Gambling

CrocoReel is committed to providing a safe and enjoyable environment for all GB players. This page outlines the responsible gambling tools and resources available to help you stay in control of your play.

Our Commitment to Safer Play

CrocoReel takes responsible gambling seriously. We believe that gambling should always be an enjoyable leisure activity, and we are dedicated to helping players maintain control over their gambling habits. We encourage all players to set personal limits before they start playing and to treat gambling as entertainment rather than a source of income. If you ever feel that your gambling is becoming a problem, we urge you to make use of the tools and resources available on this page. The home page expands this check.

Age Verification and Eligibility

CrocoReel strictly prohibits gambling by persons under the age of 18. All players are required to verify their age before depositing or playing for real money. We carry out age and identity checks in line with the requirements applicable to the GB market. If we suspect that a player may be under the age of 18, we will suspend access to that account pending verification. Parents and guardians are encouraged to use parental control software to help prevent underage access to gambling websites. Tools such as GamBan, GamCare NetNanny, and CYBERsitter can be used to restrict access on shared devices.

Deposit Limits, Loss Limits, and Session Controls

To help you manage your gambling activity, CrocoReel provides a range of player-controlled tools. You may set daily, weekly, or monthly deposit limits to cap the amount of money you can add to your account within a given period. Loss limits allow you to cap the amount you can lose over a set timeframe. Session time reminders can be configured so that you receive a notification after a chosen period of play. Once a limit is set, it takes effect immediately if you are reducing it; increases to limits may be subject to a cooling-off period in line with safer gambling best practice. To adjust your limits, visit the account settings section of the site or contact the support team. The promotions at CrocoReel page expands this check.

Self-Exclusion and Taking a Break

If you feel you need to take time away from gambling, CrocoReel offers both a temporary break (cool-off period) and a longer-term self-exclusion option. A temporary break allows you to suspend access to your account for a short period. Self-exclusion removes your ability to access your account for a minimum period; once activated, self-exclusion cannot be reversed until the chosen period has elapsed. GB players can also register with GAMSTOP, the national self-exclusion scheme, which will exclude you from all GAMSTOP-registered gambling operators in Great Britain. To self-exclude, contact us directly or use the self-exclusion controls in your account settings.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of experience or background. Some warning signs include: gambling with money you cannot afford to lose; borrowing money to gamble; neglecting work, family, or other responsibilities due to gambling; feeling anxious, irritable, or depressed when not gambling; chasing losses; or finding it difficult to stop or cut back. If you recognise any of these signs in yourself or someone you know, please seek help as soon as possible. Acknowledging the problem is the first and most important step. The bonus types at CrocoReel page expands this check.

Support Organisations and Resources

A number of free, confidential support services are available to GB players who need help with gambling-related problems. GamCare (gamcare.org.uk) offers a national helpline, online chat, and counselling services. Gamblers Anonymous (gamblersanonymous.org.uk) provides peer support groups across the UK. BeGambleAware (begambleaware.org) offers advice, information, and a directory of support services. The National Gambling Helpline is available for anyone concerned about their own or someone else's gambling. If you are in financial difficulty as a result of gambling, StepChange (stepchange.org) can provide free debt advice. CrocoReel does not operate or control any of these external organisations; we list them as a genuine resource for our players.

1How do I set a deposit limit on my account?

You can set a daily, weekly, or monthly deposit limit directly from your account settings page. Reductions to your current limit take effect immediately. If you need assistance, contact the support team and they will help you configure the limit that is right for you. The wagering requirements at CrocoReel page expands this check.

2How does self-exclusion work and can I reverse it early?

Self-exclusion blocks access to your account for a minimum period that you choose when activating the option. Once active, self-exclusion cannot be reversed or shortened before the end of the chosen period. GB players are also encouraged to register with GAMSTOP for a wider exclusion across multiple operators.

3Where can I get free help if gambling is affecting my life?

Several free services are available to GB players: GamCare, BeGambleAware, and Gamblers Anonymous all provide confidential support by phone, online chat, or in-person meetings. The National Gambling Helpline can also direct you to local resources. These services are independent of CrocoReel and are available to anyone who needs them.